Vilkår og betingelser

1. Information about us is owned by Musex OÜ a private limited liability company incorporated in Estonia under registration number 12415893.

2. Use of the sites

By accessing the websites or when placing an order with Musex OÜ (hereinafter referred to as “we”) the customer (hereinafter referred to as “you”) agree to be bound by all the terms and conditions (the Terms). We reserve the right to revise these Terms without prior notice to you. Any links to other websites, which are not operated by us is out of our control and we accept no responsibility for them.

3. Your personal information

We will use your information in accordance to our Privacy policy, which forms part of these terms.

4. Contract conclusion

If you submit an order for goods via this site by submitting the order, you order is an offer to us to buy the goods on our website. We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. With this email the contract will be concluded. The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct. The contract’s content will be stored. You can find the details about your recent orders in your customer login. If the details in the email confirming your order are incorrect, please contact customer service The contractual language is English.

5. Price and delivery cost

We shall use our reasonable endeavours to ensure that prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but the prices on the site at the time of any order placed will be the prices applicable to that order. Where the price for a product is less than our stated price, we will charge the lower amount on dispatch. However, we are have no obligation to sell the Product to you at the incorrect lower price if the error is obvious and noticeable and could have reasonably been recognized by you as incorrect. If the correct product price is higher than the price on the site we will either contact you before dispatching the product, or reject your order and notify you of such rejection. Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.

6. Availability and delivery

Information displayed on this site relating to availability is subject to change by us without prior notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times. We will deliver the goods ordered by you to the address in which you gave us at the time when you made the order on our website. Some products are in high demand and if sold out the warehouse staff might wait up to several months if they are expecting new arrivals. Times of high traffic may need slightly longer delivery times. We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products.

7. Payment

Payment for goods can be made by one of the following payment methods: • Credit/debit card payments from VISA or Mastercard. • PayPal. • Klarna

8. Right to cancel

Under the Distance Selling Regulations you can cancel your order at any time within the “cooling off period” of 14 working days, beginning on the day after you receive the goods. If you wish to cancel your order, please provide us with notice in writing to our customer service . If you are in possession of the goods you are under the duty to retain and take reasonable care of them. You must send the goods back to us in their original condition (that means not being worn or used with original packaging and brand labels) to our return address (J.Vilmsi 47-12, Tallinn 10126, Estonia). This will have to be at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

9. Returns policy

In addition to the cooling off period we have our own return policy. We want you to be satisfied with your purchase, therefore, whenever you shop at you always have 14 days to return your items. We follow the distance selling regulations. You should enclose the original packaging when you return goods.

10. Refund policy

When you return goods to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. We will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please contact customer services . Once we have confirmed the product defect or other problem, we will: - provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or -We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods. We will refund any money received from you using the same method originally used by you to pay for your purchase.

11. Cancellation by us

We reserve the right to cancel the contract between us if, for example: • We have insufficient stock to deliver the goods you have ordered; • We do not deliver to your area • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

12. Title and risk

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.